Manager, Inside Sales Support

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $90k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⬇️ Inside Sales

🚫👨‍🎓 No degree required

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🛒 Retail

👥 B2C

💰 Debt Financing on 2007-07

Retail • B2C

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• The Manager of Inside Sales Support leads the Inside Sales Support teams that provide both transactional and relationship-driven support to Outside Sales Representatives serving managed account customers. • The team is responsible for critical activities including quoting, order processing, and post-sales fulfillment. • This role is accountable for building and developing high-performing Inside Sales Support teams and strategically enhancing support operations. • Drive improvements in service delivery and sales outcomes by collaborating cross-functionally with market-specific sales teams. • Ensure a customer-focused sales mindset, strong team performance, and professional development for associates. • Identify opportunities to streamline processes, implement best practices, and elevate operational excellence.

🎯 Requirements

• Must be 18 years of age or older • Must be legally permitted to work in the United States • Experience in managing sales support teams • Proven ability to drive operational metrics and process improvements • Working knowledge of Microsoft Office Suite • Demonstrated ability to collaborate and work effectively with cross-functional teams • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers • Excellent written and verbal communication skills • Experience in sales organizations • Strong leadership and coaching skills • Experience with CRM tools (e.g., Salesforce.com, Microsoft suite). • Strong understanding of sales, demand generation, and technology • Experience in customer-focused roles and servicing customer needs.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options