Care Pro Relationship Manager

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Honor

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

🧘 Wellness

👥 B2C

Healthcare Insurance • Wellness • B2C

Honor is a leader in the world's largest home care network with a highly advanced care platform. The company is revolutionizing the way society cares for older adults, providing them, their families, and Care Professionals with innovative support. Honor aims to expand the world's capacity to care by addressing the challenges of a growing aging population, enabling older adults to age at home on their own terms. Through its flagship brand, Home Instead, and the Honor Care Network, the company operates globally, offering solutions to ensure professional and high-quality home care services. Honor develops technologies that professionalize care providers, enhance relationships between clients and caregivers, and streamline care operations, creating a better aging experience for everyone.

📋 Description

• Develop and manage market staffing strategy through consistent Care Pro outreach and relationship building, staffing best practices, schedule building and adherence, and creative staffing processes while utilizing innovative tools. • Work in tight coordination with the Client Manager to understand specific Client context and care plans, suboptimal matches, and schedule nuances, in order to create the best scheduling match possible. • Ensure that you quickly mobilize newly hired Care Professionals to get them work quickly and efficiently. • Support Care Pros in the market by being their primary point of contact and providing actionable feedback and coaching to enable their success at every visit. • Foster relationships with Care Pros in the market to facilitate quality matches between Care Pros and clients with a focus on client and Care Professional retention. • Align with Client Manager on daily and weekly market priorities. • Communicate seamlessly to ensure scheduling decisions and Care Pro performance feedback are executed in a timely manner. • Share critical feedback and updates from Care Pros that impact Client Manager workflows. • Support Client Manager on partner communication, client experience tasks, or billing / collections efforts as needed. • Prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Professionals, including triaging and completing tickets and delegating work. • Work with the market team to manage real-time questions, issues, or changes relating to clients. • Work directly with Care Pro Performance teams to ensure consistent Care Professional performance management experience. • Work cross-functionally to provide feedback and to support to other internal efforts such as CPHR, Trust and Safety, Recruiting and Training.

🎯 Requirements

• 3+ years of experience in a complex client, patient management, or high-volume customer service role; staffing experience strongly preferred • Proven commitment to exceptional service and sensitivity to client and caregiver needs, with a strong focus on delivering high-quality care experiences • Background in operations or healthcare/home care environments preferred • Exceptional relationship management, communication, and interpersonal skills • Strong analytical and problem-solving abilities with a data-informed approach to staffing and scheduling • Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus • Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment • Adaptable and resilient, with a proactive, solution-oriented mindset • Collaborative team player with experience partnering cross-functionally.

🏖️ Benefits

• Honor offers equity and 401K with up to a 4% match. • We provide medical, dental and vision coverage including a zero cost plan for employees. • Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. • We offer a generous time off program. • Employee Assistance Program.