IT Systems Specialist

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🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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HospiceServe, LLC

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

Healthcare Insurance

HospiceServe, LLC is a hospice holding company focused on modernizing palliative and hospice care. The company aims to provide the best care possible for patients and their families, while also empowering caregivers in optimizing end-of-life care. By integrating best clinical and administrative practices, utilizing easy-to-use technologies, and maintaining relationships with large health systems, HospiceServe seeks to create a patient-centric environment that benefits both patients and care providers. The company invites like-minded hospice owners to join their mission, enhancing their community's hospice care services.

📋 Description

• Overseeing enterprise IT service management and service delivery practices • Leading cybersecurity, ensuring coordinated planning, budgeting, and execution across all technology functions • Providing support for business processes through designing basic solutions using the systems and tools in house • Serving as Tier 4 support for escalated issues from our managed services provider • Assisting in the administration of various business platforms, including ERP, Payroll, and EMR systems • Managing relationships with external vendors and technology partners • Overseeing IT service management across the organization, ensuring alignment with best practices and frameworks such as ITIL • Actively driving continuous improvement of service delivery, support processes, and end-user experience • Maintaining an up-to-date view of the enterprise project portfolio • Overseeing the setup, configuration, and maintenance of Microsoft 365 services • Assisting in developing or revising policies and procedures as requested. • Maintaining comprehensive documentation of IT systems, configurations, and procedures for reference and knowledge sharing.

🎯 Requirements

• Bachelor's degree in Information Technology or related field • At least one Microsoft certification in both Azure administration and Microsoft Security administration is preferred (i.e. AZ-104 or AZ-900; SC-200 or SC-400) • Knowledge of ERP, Payroll, and EMR systems administration is a plus. • Strong verbal and written communication skills are essential for interacting with colleagues, clients, and stakeholders. • Flexibility to adjust to changing priorities, tasks, and environments. • Proven experience in administering Microsoft 365, Microsoft Defender, InTune, and Azure. • Familiarity with Microsoft Power platforms (PowerApps, Power Automate, Power BI) and their application in workflow solutions. • Strong troubleshooting skills and the ability to diagnose and resolve technical issues efficiently. • Ability to work independently, manage multiple tasks, and adapt in a fast-paced, dynamic environment. • Strong problem-solving and analytical abilities.

🏖️ Benefits

• Health insurance • Flexible work arrangements