Client Relationship Manager

🔥 0 minutes ago

🍂 Massachusetts, Texas – Remote

🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $31 - $40 / hour

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

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HUB International

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💸 Finance

🏢 Enterprise

Finance • Insurance • Enterprise

HUB International is a leading insurance brokerage firm that provides a wide range of insurance and risk management services. They offer personal and business insurance solutions, including employee benefits, retirement and private wealth management, and people and technology consulting. HUB International serves a diverse array of industries, including agriculture, construction, finance, healthcare, hospitality, real estate, and transportation, among others. Their services include claims management, risk management, and employee training and development. HUB International positions itself as a partner committed to supporting and protecting its clients.

📋 Description

• Train/support all assigned lenders. • Provide daily support to assigned existing lenders. • Respond promptly and professionally to lender inquiries • Resolve service problems by clarifying the customer's complaint, determining the cause, and offering solutions. • Client relationship management. • Manage all details associated with a new lender at go live. • Follow up with customers to ensure resolution and satisfaction. • Collaborate with other departments to ensure customer needs are met. • Escalate complex issues to appropriate internal teams when necessary.

🎯 Requirements

• 1+ years of experience in lender-placed insurance, force-placed insurance, collateral protection insurance, or insurance tracking services • Direct experience working with lending institutions (banks, credit unions, or mortgage servicers) as clients • Customer service/support background • Outstanding written and oral communication skills, particularly in professional email correspondence • Excellent judgment and discretion with lenders and staff • Outstanding follow-up skills with timely response to lender needs • Capacity to manage multiple lender relationships and priorities simultaneously • Strong organizational skills and keen attention to detail • Ability to work independently in a remote environment • Problem-solving mindset with the ability to resolve issues independently and escalate when appropriate.

🏖️ Benefits

• HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL) • FSA available • Dental plans through BCBSIL • Vision insurance through VSP • Employer paid Short Term Disability • 5 Weeks of Paid Parental Leave • Employer paid Life Insurance – 2x your salary • 401k -Company matching • 10 paid Holidays • Floating Holidays and Personal days • Accrue Vacation and Sick time from day 1 • Tuition Reimbursement • All full-time employees working 30+ hours a week are eligible for benefits. Benefits are effective the first of the month, following their first 30 days.