Humana
10,000+ employees
Founded 1961
⚕️ Healthcare Insurance
Healthcare Insurance
Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.
Principal Service Designer
🕒 2 days ago
🏄 California, Illinois, +2 more states – Remote
💵 $150k - $206.3k / year
⏰ Full Time
🔴 Lead
✍️ Designer
🦅 H1B Visa Sponsor
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Humana
10,000+ employees
Founded 1961
⚕️ Healthcare Insurance
Healthcare Insurance
Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.
📋 Description
• Define and lead service design strategy across enterprise initiatives • Create service blueprints, journey maps, and ecosystem models • Facilitate alignment across teams and business partners • Mentor designers and evolve service design methods • Define success metrics and lead post-launch evaluations • Collaborate with process and operational teams • Use compelling narratives and visual frameworks to influence stakeholders
🎯 Requirements
• 10+ years of experience in service design or systems-oriented experience design • Deep fluency in service design methods: blueprinting, journey mapping, prototyping, facilitation, and storytelling • Experience designing services that span digital tools and offline delivery (e.g., human interactions, physical spaces) • Proven ability to lead through ambiguity and drive clarity in complex systems • Strong collaboration and stakeholder engagement skills across business functions • Experience with Agile product teams and cross-functional delivery • Bachelor’s or advanced degree in Design, HCD, or a related field • Portfolio demonstrating strategic service design leadership and measurable impact.
🏖️ Benefits
• Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off, including paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Other opportunities for personal wellness
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