Director, Customer Success – Healthcare Insights

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🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $150k - $200k / year

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

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Huron

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

🤝 B2B

🏢 Enterprise

💸 Finance

B2B • Enterprise • Finance

Huron Consulting Group is a global consultancy that provides a wide range of services including strategy, operations, advisory, digital, technology, and analytics solutions to various sectors such as healthcare, education, energy, and financial services. Huron helps organizations navigate complex challenges and drive growth through tailored solutions and innovative strategies. The company employs a team of experts dedicated to delivering high-impact solutions that address the unique needs of each client, focusing on areas such as managed services, outsourcing, and leadership development.

📋 Description

• design, operationalize, and scale the Customer Success (CS) model for Huron’s Healthcare Insights portfolio • establish a cohesive, enterprise-ready CS framework that can be extended across adjacent products • define and operationalize a coordinated service structure, including: Base SaaS offerings (self-service model), Managed services, Buy-up / enhancement services • build, lead, and develop a high-performing CS Insights program • own and mature the Engagement Health program for monitoring and improving client outcomes • establish and scale a formal account management capability across Insights products • define the end-to-end customer lifecycle model • support the broader vision of a unified Healthcare Insights platform

🎯 Requirements

• 10+ years in Customer Success, Account Management, or Client Delivery within SaaS, healthcare analytics, or consulting environments • Proven experience building or transforming Customer Success organizations or programs • Strong understanding of: SaaS operating models, Managed services (analytics or consulting), Enterprise healthcare environments • Demonstrated success in: Defining service offerings and CS Team structures, Implementing engagement health programs that deliver proven results, Leading cross-functional teams across product and delivery • Strong executive presence with ability to influence senior stakeholders • Authorized to work in the US, no sponsorship required • Ability to travel up to 20% as needed

🏖️ Benefits

• medical, dental and vision coverage • 401(k) plan with a generous employer match • employee stock purchase plan • generous Paid Time Off policy • paid parental leave and adoption assistance • Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops • ongoing programs recognizing major events in the lives of employees throughout the year