Senior Business Analyst – ServiceNow

🔥 1 hour ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $81.5k - $167.6k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

💼 Consulting

🏛️ Government

🏥 Healthcare

💰 $29M Grant on 2023-03

Consulting • Government • Healthcare

ICF is a global consulting firm founded over 55 years ago that partners with governments, businesses, and communities to deliver data-driven, technology-enabled solutions for complex public- and private-sector challenges. Its work areas include digital modernization, data analytics, resilience and adaptation, energy planning, federal health programs, disaster management, and infrastructure and transportation support. ICF provides consulting, program implementation, and advisory services to drive measurable outcomes and build community resilience.

📋 Description

• Lead requirements elicitation and refinement sessions with business and technical stakeholders • Translate complex business needs into user stories, acceptance criteria, process flows, and supporting documentation • Analyze current-state and future-state workflows to improve service delivery, automation, and user experience • Own requirements quality and traceability from initial discovery through design, development, testing, and release • Partner with ServiceNow architects, developers, and testers to validate requirement completeness, technical feasibility, and alignment with intended business outcome • Identify requirements dependencies, gaps, assumptions, and delivery risks, and facilitate timely resolution with business and technical stakeholders • Partner with product and delivery leads to prioritize the backlog and coordinate requirements readiness for sprint planning, user acceptance testing, and release • Define and document reporting, operational support, and process governance requirements • Facilitate stakeholder alignment and resolve scope or process questions as they arise • Maintain clear documentation and strong requirements hygiene in Agile tools

🎯 Requirements

• Bachelor’s degree in business, information systems, computer science, public administration, or a related field • 6+ years of experience performing business analysis for software, workflow, or enterprise system modernization initiatives • Demonstrated experience leading requirements elicitation, analysis, documentation, and refinement within Agile delivery environments such as Scrum or Kanban • Experience developing user stories, acceptance criteria, process flows, and traceable functional and nonfunctional requirements • 3+ years of experience supporting ServiceNow or a comparable enterprise workflow platform, including workflow configuration, service-management processes, or platform-based modernization • Experience using Agile collaboration tools such as ServiceNow Agile Development, Jira and Confluence, or similar tools • Must be a U.S. citizen and possess an active Top Secret security clearance, as required by the federal contract • Must reside and perform work within the U.S.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options