Senior Director, Business Operations

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iHerb, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

🛍️ eCommerce

🧘 Wellness

🛒 Retail

eCommerce • Wellness • Retail

iHerb, LLC is an e-commerce platform that specializes in health and wellness products. The company offers a wide range of products including vitamins, supplements, herbs, sports nutrition, beauty products, grocery items, and more. iHerb is committed to providing high-quality products sourced directly from manufacturers or authorized distributors. The platform is known for its competitive pricing, extensive product reviews, prompt delivery services, and a strong emphasis on customer satisfaction. iHerb serves an international customer base, offering shipping to numerous countries worldwide.

📋 Description

• Lead and develop operational teams including Content Operations, Localization & Translation Operations, Product Onboarding Operations, and Product Content Operations • Build a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement • Coach and develop managers and operational leaders • Drive organizational alignment and clarity across operational functions • Establish operational performance metrics and service standards across operational teams • Lead operational strategy and continuous improvement initiatives across Commercial Operations • Design and implement scalable workflows, governance models, and operational processes • Identify operational inefficiencies and implement scalable solutions leveraging automation, AI, and process optimization • Establish operational KPIs, dashboards, reporting cadences, and executive visibility mechanisms • Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content

🎯 Requirements

• Experience leading operational teams in a high-growth ecommerce, marketplace, retail, or technology environment • Proven success driving cross-functional operational transformation and process optimization initiatives • Strong experience building scalable workflows, operational governance, and execution frameworks • Demonstrated experience evaluating or implementing AI-enabled workflows, automation initiatives, or operational technologies • Strong analytical, organizational, and problem-solving skills • Experience leading managers and operational teams • Excellent executive communication and stakeholder management skills

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Basic life insurance • 401(k) plan • Time Off and Paid Sick Leave • Annual bonuses • Restricted Stock Units