Connected Care Assistant

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

👥 HR Tech

SaaS • B2B • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Focusing on member engagement, complete scheduled shifts for: • Member calls, chats, and internal referrals into CCP • Targeted outreach shifts to engage at-risk members into CCP • Use autodialer tooling for targeted outreach to the eligible population • Manage and triage related care plan task queues • Coordinate care for members and their families/caregivers, as identified by the clinical team* • Recommend benefits available to members through their employers (benefits navigation) • Initiate related cases (e.g., Provider Match, Concierge Referrals, Expert Medical Opinion, Claims), as identified by the clinical team • Complete administrative tasks such as: • Compose letters and mailings to members and providers • Obtain medical releases and records • Triage callback tickets, referrals, and escalations • Monitor email referrals and communications • Monitor and manage portals, such as Ovia and ACM insurance feeds • Attend huddles when requested • Attend ongoing training and courses to stay current with new developments in healthcare • Comply with organizational guidelines and healthcare laws and regulations • Other duties, as assigned

🎯 Requirements

• Prior experience in case management or healthcare setting is preferred. • Proficiency in motivational interviewing techniques. • Ability to multitask and remain flexible in a constantly changing environment. • Strong telephone skills, including the ability to navigate conversations effectively and anticipate needs over the phone. • Demonstrates professional and effective communication skills, both verbal and written. • Effective time management and can work autonomously. • Highly organized with the ability to manage tasks and meet deadlines. • Proficient in computer technology with the ability to quickly learn new computer platforms. • Experience with health IT systems and reports is desirable. • Knowledge and connections to community healthcare and social welfare resources is preferred. • Demonstrates a positive and respectful attitude towards peers, team members, and patients. • Acknowledges patient rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations. • Commitment to schedule: 8-5PM (PST/CT/EST) (Monday-Friday)

🏖️ Benefits

• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents • Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO”) • 12 weeks of 100% Paid Parental leave • Up to $25,000 Fertility and Family Building Benefit • Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) • 11 Holidays Paid with one Floating Paid Holiday • Work-From-Home reimbursement to support team collaboration and effective home office work • 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations