Senior Marketing Project Manager

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Included Health

1001 - 5000 employees

☁️ SaaS

🤝 B2B

👥 HR Tech

SaaS • B2B • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Lead end-to-end project and program management for integrated marketing initiatives, including multi-phased and ambiguity-heavy workstreams • Maintains capability to support with intake, triage, prioritization, and scoping for new project requests, partnering with Marketing leadership to assess feasibility, identify opportunities to leverage existing assets, and ensure work aligns with business priorities and available resources. • Manage cross-functional stakeholders in prioritization conversations and decisions. • Leverage Asana to manage scope, sequencing, timelines, dependencies, and tradeoffs across multiple teams to keep work aligned to business goals and launch requirements • Serve as a central point of contact and trusted cross-functional partner across Creative, Growth, Partner Marketing, Product, Client Success, and other functions as needed • Proactively identify risks, bottlenecks, resource constraints, and process gaps, and drive resolution plans before issues escalate • Create and maintain project- and program-level documentation that improves visibility, consistency, and execution quality across the PM function • Recommend and help implement improvements to intake, routing, workflow design, templates, and other operational standards based on patterns observed during execution • Support adoption of scalable systems and ways of working across Consumer Marketing, including ongoing process evolution and change management efforts • Use AI tools to improve efficiency in planning, documentation, synthesis, and workflow execution while maintaining strong judgment and quality standards

🎯 Requirements

• 5-8 years of experience in project, program, or PMO management, and marketing operations – preferably in creative operations or closely related disciplines • Demonstrated experience independently leading complex, cross-functional projects and programs from intake or kickoff through delivery • Strong knowledge of creative and marketing workflows, including planning, reviews, production, and launch coordination • Experience collaborating with multiple stakeholders across marketing functions (e.g., channel, strategy, brand) • Proficiency with Asana or similar project management tools • Strong problem-solving, communication, and organizational skills, with the ability to operate effectively in a fast-paced, matrixed environment • Familiarity with intake systems and traffic coordination models • Experience supporting marketing campaign frameworks and asset roadmaps • Experience creating scalable documentation, templates, playbooks, or workflow improvements that support team consistency and operational maturity • Proven experience using AI tools to improve efficiency in project planning, documentation, workflow design, or operational analysis • Comfort working in organizations undergoing workflow or tooling transitions • Experience in healthcare, tech, or highly regulated industries a plus (not required) • PMP or equivalent project management certification (not required)

🏖️ Benefits

• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Paid Time Off ("PTO") and Discretionary Time Off (“DTO”) • 12 weeks of 100% Paid Parental leave • Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. • Work-From-Home reimbursement to support team collaboration home office work

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