Operations Implementation Specialist

🕒 6 days ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Independence Pet Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🧘 Wellness

Insurance • B2C • Wellness

Independence Pet Group is one of North America’s largest pet insurance and services organizations. The company supports insurance for more than 800,000 pets in the U. S. and Canada, with a mission to strengthen the bond between pets and their owners through innovative products and services. IPG offers a comprehensive range of underwriting options, turnkey partner solutions, and consumer-facing insurance products to support pets throughout their lives. The company is home to several insurance brands, providing vital support and services in the pet care industry.

📋 Description

• File Feed Setup & Management: Partner with Benefits Administrators to establish and maintain eligibility and enrollment file feeds between external systems and our platform. • File Review & Validation: Review incoming enrollment files for accuracy, completeness, and format compliance based on EDI specs and business rules. • Secure File Transfer: Manage file uploads from our SFTP connector to our internal Pet Portal platform, ensuring timely and secure delivery. • Technical Tools Usage: Use Kleopatra for file encryption/decryption and FileZilla for secure FTP file transfers. • Issue Tracking & Collaboration: Log, track, and manage integration-related tasks and issues using Jira, collaborating with internal stakeholders and external partners to resolve data or connection issues. • Documentation & Compliance: Maintain thorough documentation of file feed specs, mapping, and transmission schedules. Ensure adherence to data security and privacy standards. • Performs other duties as assigned.

🎯 Requirements

• Associate's degree or equivalent work experience. • 3+ years of additional relevant experience which includes: • Solid understanding of EDI file formats and specifications (especially csv files or similar). • Proficient with SFTP tools and file encryption processes (Kleopatra, FileZilla). • Familiarity with ticketing/project management tools such as Jira and ADO. • Experience with benefits platforms such as bswift, ADP, Workday, or similar. • High attention to detail with the ability to detect data anomalies and troubleshoot file issues. • Strong communication and organizational skills to work effectively with technical and non-technical partners. • Ability to work independently and manage multiple projects simultaneously. • Strong analytical skills. • Strong collaboration skills and comfort working cross-functionally. • Knowledge of data handling best practices. • Prior exposure to pet benefits or pet wellness platforms is a plus but not required.

🏖️ Benefits

• Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)