Licensed Supervisor – Patient Access

🕒 3 days ago

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Provide direct leadership, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project Liaisons • Establish clear performance expectations aligned with client KPIs and program goals • Monitor daily HUB operations to ensure high-quality, compliant, and timely patient access services • Drive accountability through performance evaluations, feedback, and development planning • Oversee staffing, workload distribution, and service continuity in a virtual environment • Ensure all interactions meet quality, compliance, and documentation standards, including HIPAA adherence • Analyze performance metrics and identify opportunities for operational improvement • Collaborate cross-functionally to enhance program performance and patient experience • Support hiring, onboarding, and training of new team members • Serve as operational support during high-volume periods as needed

🎯 Requirements

• Bachelor’s Degree or equivalent work experience required • Active RN license required • Minimum of 5 years of supervisory experience in a HUB, call center, or patient access environment • Strong understanding of call center operations and virtual team management • Proficiency with Microsoft Office and call center technologies • Demonstrated leadership, coaching, and team development skills • Excellent communication, interpersonal, and patient advocacy skills

🏖️ Benefits

• Comprehensive benefits including medical, dental, and vision coverage • Accrued paid time off • 401(k) with company match • Disability and life insurance • Paid maternity and paternity leave • Company-paid holidays • Recognition programs, contests, and awards • Continuous growth opportunities through learning, leadership development, and career advancement support • A collaborative culture where your ideas are valued