Virtual Clinical Educator

🕒 2 days ago

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Provide outbound non-promotional disease state related educational support to identified customers as directed by the client company • Provide therapy and or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique • To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures • Conducting outbound medication adherence support to patients and or caregivers • Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease • Collecting demographic data and disposition for product, sample, reimbursement services and literature fulfillment • To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable • To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials • To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe • Develop and strengthen relationships with key customers • To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio • To constantly consider new and innovative approaches that potentially develop new partnership opportunities • Complete all required administrative responsibilities in a timely manner

🎯 Requirements

• Current US RN License • Associates Degree/Bachelors/BSN or equivalent work related experience • Previous experience working in Pharmaceutical virtual call center environment is required • Demonstrate effective and professional communication • Ability to join frequent meetings and calls without disruption or disconnecting • Excellent interpersonal skills with pleasant telephone manner and articulate phone voice • Competency with Call Center Telephone Technology • Demonstrable organizational skills • A self-starter with high personal motivation • Ability to manage multiple tasks • Evidence of continual professional development and a desire to update professional knowledge base regularly • Must have stable, reliable, high speed home internet. • Must have a designated separate home office space that is quiet and away from distractions

🏖️ Benefits

• Comprehensive benefits including medical, dental, and vision coverage • Accrued paid time off • 401(k) with company match • Disability and life insurance • Paid maternity and paternity leave • Company-paid holidays • Recognition programs, contests, and awards • Continuous growth opportunities through learning and leadership development