Solution Consultant – DACH

🕒 February 25

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Insider One

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $500M Series E on 2024-12

SaaS • Artificial Intelligence • B2B

Insider One is an AI-native customer engagement and personalization platform delivered as SaaS. It provides a unified customer data platform (CDP), personalization, journey orchestration, reporting/analytics, and behavioral insights, and connects to 100+ integrations to support multichannel marketing across web, email, mobile apps, site search, SMS/RCS, WhatsApp, push, and conversational CX. The platform targets marketing and customer engagement teams at enterprise and e-commerce brands to improve engagement, conversions, and lifetime value.

📋 Description

• Own the technical relationship with assigned accounts from onboarding through adoption and expansion. • Proactively engage with client-side technical stakeholders to understand their infrastructure, digital transformation goals, and success metrics. • Lead technical workshops and deep-dive architecture sessions to align Insider One solutions with client business objectives. • Run pilots and proof-of-concept (PoC) initiatives to demonstrate business value and drive successful production rollouts. • Troubleshoot and resolve technical issues during implementation and ongoing use, in close collaboration with internal engineering and product teams. • Escalate and manage technical blockers efficiently, facilitating solutions by leveraging cross-functional expertise. • Advocate for customer needs and business use cases within the Insider One product team. • Share best practices to guide long-term customer strategy and help them maximize the impact of Insider One solutions.

🎯 Requirements

• Proven experience in complex technical solution design, system architecture, or implementation of SaaS platforms. • Proven ability to build trusted relationships with senior IT leaders and influence technical decision-making in large or strategic client accounts. • Strong project and stakeholder management skills, including experience with pilots, proof of concepts, and scalable deployments. • Technical knowledge of cloud infrastructure, hybrid systems, and system integration best practices. • Knowledge of one or more of the following technologies: JavaScript, HTML, CSS, REST APIs, XML, and database technologies. • Experience with marketing technologies, SaaS platforms, mobile applications, or API integrations is strongly preferred. • Familiarity with webhooks, CDPs, or personalization engines is a plus. • Excellent communication skills, both written and verbal, with the ability to translate complex technical ideas into actionable business solutions. • Strong communication skills in English and German, Dutch would be an asset.

🏖️ Benefits

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together. • Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills. • Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru. • Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build. • Help build the team you want to work with and enjoy rewarding referral bonuses. • Opportunities to give back to your community through volunteering and purpose-driven social impact projects. • From global retreats to team-building activities, expect year-round events that turn into lifelong memories.