Call Center Agent

Job not on LinkedIn

🔥 4 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Integrity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💰 $1.2G Private Equity Round - Integrity Marketing Group on 2021-12

Insurance • Financial

Integrity is a one-of-a-kind company that uses technology, data and a human touch to deliver a better insurance, financial, and investment advisory services experience. We innovate in ways that help people protect their life, health and wealth holistically. The company operates an omnichannel, cloud-based platform connecting carriers, agents, advisors and consumers across marketing, lead generation, distribution and member services. Integrity leverages proprietary technology, industry-leading data, predictive modeling and AI-assisted analysis to streamline processes and customize experiences. Integrity is employee-owned and focuses on partnerships, service, and ethical principles.

📋 Description

• Handle a high volume of inbound calls from brokers, providing timely, accurate support across a range of inquiries • Assist with day-to-day requests such as application status, system navigation, and general troubleshooting • Use multiple systems and tools to research issues, document interactions, and deliver effective resolutions • Apply active listening and critical thinking to understand each situation and determine the best outcome • Meet performance expectations around call quality, attendance, productivity, and schedule adherence • Maintain consistent communication with your supervisor and team • Participate in team meetings and ongoing training to stay current on processes and updates

🎯 Requirements

• Minimum 1 year of customer service experience • Comfortable working across multiple software systems • Strong communicator with a service-first approach • Able to work a schedule that includes at least one weekend day during AEP • Home office setup that meets remote work requirements • Willing to complete a background check • Basic computer skills and tech knowledge

🏖️ Benefits

• Paid training • Remote/work-from-home