Senior Digital Strategist, UX Researcher

🕒 May 1

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Interactive Strategies

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51 - 200 employees

🤝 B2B

B2B • Digital Marketing • Web Design

Interactive Strategies is a full-service web design agency and digital marketing firm based in Washington, DC. The company serves clients across Washington DC, Virginia, Maryland, and Charlotte, NC, offering strategic approaches to help clients address complex business questions. They specialize in web design, digital marketing, digital fundraising, and building digital experiences that drive B2B leads. With an emphasis on digital transformation, Interactive Strategies helps clients, including nonprofit organizations and associations, enhance their digital presence and connect effectively with donors and members. They work with notable clients like the Red Cross, Smithsonian, and Special Olympics, providing award-winning services.

📋 Description

• Own client engagements end to end — serving as the primary strategic and research contact for your accounts, with senior strategy support available for complex engagements. • Serve as a trusted digital advisor to senior stakeholders, balancing big picture vision with practical, results-driven recommendations. • Guide clients toward confident decision-making, especially when the path forward is unclear or complex. • Act as both a visual and verbal storyteller — communicating insights with clarity, empathy, and strategic depth. • Contribute to new business efforts by bringing research credibility and methodology to pitch narratives, proposals, and strategic frameworks, and by providing subject-matter expertise in presentations. • Plan, design, and execute user research programs — including stakeholder interviews, user interviews, usability testing, surveys, and synthesis — from screener to final findings. • Lead and facilitate discovery activities — including audience research, competitive analysis, and opportunity assessments — with research rigor as the throughline. • Translate research findings into clear, compelling strategic direction that clients and cross-functional teams can act on. • Produce actionable strategic deliverables — roadmaps, personas, user journeys, value propositions, information architecture, and experience direction — grounded in what research surfaces. • Define strategies for websites, digital products, and experiences that align customer needs with business goals and technology capabilities. • Develop high-impact presentations and strategic deliverables that inspire clients and equip cross-functional teams with clear direction. • Partner closely with designers, creatives, technologists, and content strategists to ensure research informs — and stays connected to — design and build decisions. • Champion the value of research within IS and with clients — helping teams and stakeholders understand what good research makes possible.

🎯 Requirements

• 7–10+ years of experience in UX research, digital strategy, experience design, consulting, or a related field; digital agency experience preferred. • Hands-on experience planning and running user research — interviews, usability testing, surveys, and synthesis — not just directing or interpreting others’ research. • Strong understanding of websites, UX design, IA, and product strategy. • Experience leveraging AI and emerging tools to support digital growth and impact. • Outstanding strategic thinking with strong analytical and problem-solving skills. • Exceptional storytelling, presentation, and communication abilities (visual and verbal). • Exceptional ability to synthesize research findings into strategic direction — moving fluidly from raw data to actionable insight. • Comfortable working in ambiguous, fast-paced environments.

🏖️ Benefits

• Company-sponsored health, vision and dental insurance • Pre-tax Flexible Spending Account (FSA) • 4 weeks of PTO to start, 5 weeks at year 3 • Company-paid short-term and long-term disability • Company-paid life and AD&D insurance • 11 paid holidays • Profit sharing and 401k with company match. • New business referral bonus • Professional development opportunities • Flexible work schedule • Pre-tax DC Metro SmartBenefits