Member Support Coordinator

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Interwell Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 $46M Series B on 2021-04

Healthcare Insurance • Wellness

Interwell Health is a value-based kidney care provider that partners with physicians to revolutionize healthcare. The company focuses on offering expertise, compassion, and innovative strategies to set high standards within the kidney care industry. Interwell Health aims to slow disease progression and reduce hospitalizations, resulting in improved health outcomes and lower care costs for patients and payers. It has achieved NCQA Population Health Program Accreditation for its comprehensive patient engagement program, Interwell 360. With a decade of experience, Interwell Health manages financial risks and patient needs through a dual approach of patient care and provider enablement. The company collaborates with nephrologists, primary care providers, and payers, supported by a vast network of clinical and non-clinical staff dedicated to patient health.

📋 Description

• Handle inbound calls in a high-volume environment supporting SLA objectives • Field clinical referrals, consent forms, or general inquiries routed to our Member Support Inbox and/or SharePoint • Provide high quality service and support to callers, ensuring their needs are met efficiently and effectively from start to finish. • Display professionalism, compassion, empathy, and active listening to understand caller needs and offer suitable solutions • Collaborate across departments with internal clinical and non-clinical colleagues to ensure seamless care and service delivery, influencing positive member outcomes. • Works well with fellow team members and actively contributes to team goals. • Opportunities to assist with various projects

🎯 Requirements

• Minimum of 1 year of customer service or administrative support experience; healthcare or inbound contact center experience preferred • Excellent verbal and written communication skills • Strong problem-solving ability in a fast-paced setting • Effective multi-tasking and time management for prompt responses • Demonstrates adaptability and resilience, maintaining a positive, solution-oriented approach in a fast-paced and evolving environment. • Adaptable and flexible, with the ability to navigate changing business needs and priorities. • Positive, solution-oriented mindset with strong resilience in a dynamic environment. • Receptive to feedback and able to translate insights into meaningful action and continuous improvement. • Comfortable managing ambiguity and adjusting effectively to evolving organizational goals. • Familiarity with Microsoft Office applications.

🏖️ Benefits

• We care deeply about the people we serve. • We are better when we work together. • Humility is a source of our strength. • We bring joy to our work. • We deliver on our promises.