Senior Loan Counselor – Mortgage Collections

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INTRUST Bank

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Since 1876, INTRUST Bank has grown to become a leading financial services provider in the Midwest, with assets of more than $7 billion, a wide range of wealth services and 40 banking centers across Kansas, Oklahoma, and Arkansas. Our long-standing commitment to exceptional service, quality products and cutting-edge technology underscores our pledge to be the best resource for personal and business financial services in our communities.

📋 Description

• Initiate proactive contact with delinquent borrowers to reestablish consistent payment patterns and reduce default progression. • Negotiate and restructure repayment arrangements to help borrowers cure delinquencies and avoid foreclosure. • Review, negotiate, approve, calculate, set up, and monitor short term repayment plans. • Ensure strict adherence to federal, state, investor, and insurer requirements governing collections and borrower communication. • Collaborate with internal departments and external partners to maximize collection efforts and support resolution strategies. • Maintain accurate and compliant servicing system records and ensure proper setup of payment drafts. • Monitor and process suspense account queues and conduct outbound calls using manual dialing and automated dialer systems.

🎯 Requirements

• High school diploma (or equivalent) required. • Knowledge of investor and insurer guidelines (Fannie Mae, Freddie Mac, FHLB, FHA/HUD, VA, USDA, and private investors) preferred. • Previous experience in collections, and related default loan servicing preferred. • Experience with call center systems, auto dialers, and telephony platforms is advantageous. • Experience with ICE Mortgage Technology platforms, including MSP, is highly preferred. • Proficiency with Windows operating systems and Microsoft Office applications (Outlook, Word, Excel, Teams) required, along with strong typing and data entry skills.

🏖️ Benefits

• N/A