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INVICTA SOFTWARE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

INVICTA SOFTWARE is a company offering a modular, fully integrated Security Operations (SecOps) platform that consolidates endpoint management, IT service management, and cybersecurity into a single centralized solution. Its product suite—Invicta ONE, Invicta DESK and Invicta GUARD—provides AI-driven threat detection and automated orchestration to surface intelligence, alert, and remediate issues across IT, security and operations. The company primarily sells its SaaS platform through channel partners to organizations such as schools and enterprise customers.

📋 Description

• Provide prompt, accurate, and professional responses to customer inquiries via live chat. • Assist customers with product information, technical support, and issue resolution. • Maintain a positive and helpful tone to foster strong customer relationships. • Collaborate with internal teams to escalate and resolve complex issues. • Contribute to continuous improvement by providing feedback on common customer concerns and chat processes. • Monitor multiple chat conversations simultaneously while maintaining attention to detail.

🎯 Requirements

• High school diploma or equivalent; associate degree or higher preferred. • Proven experience in customer service, preferably in a live chat or digital support environment. • Excellent written communication skills with strong attention to grammar and clarity. • Ability to multitask and manage time effectively in a fast-paced setting. • Familiarity with CRM software and chat platforms is a plus. • Strong problem-solving skills and the ability to remain calm under pressure. • Availability to work flexible hours, including evenings or weekends if needed.

🏖️ Benefits

• Competitive salary with performance-based incentives. • Comprehensive health, dental, and vision insurance plans. • Opportunities for professional development and career growth. • Supportive and inclusive work environment. • Flexible work arrangements and paid time off. • Access to cutting-edge tools and technology.