Payroll & Client Service Specialist – UKG Ready

🔥 3 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $24 - $34 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Insurance Office of America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

Insurance

Insurance Office of America is a comprehensive insurance agency providing a wide range of insurance services to businesses and individuals. The company offers business insurance coverages such as casualty, commercial auto, construction, cyber liability, and many more. They also provide personal insurance options including vehicle insurance, property insurance, and life and disability insurance. Additionally, IOA specializes in risk management and offers various employee benefits and retirement planning services. Their mission is to focus on clients' risks so they can pursue their dreams with peace of mind. With more than 60 locations and 72,000 clients, Insurance Office of America is one of the largest privately held independent agencies in the US.

📋 Description

• Delivering high quality payroll, technical support, and training to POA clients and internal teams • Optimizing the UKG Ready platform experience across Payroll, HRMS, and TLM modules • Maintaining a book of key accounts utilizing the UKG Ready platform • Inputting and processing payroll data accurately and timely • Conducting client trainings and assisting in adding any additional products as needed • Proactively anticipating client needs and maintaining frequent and professional client communication • Actively seeking to grow POA business by identifying and acting on sales opportunities • Coordinating client training activities within a book of business • Attending client hand-off meetings with the Implementation Team • Developing and maintaining positive relationships with POA leadership and clients • Ensuring beneficial outcomes using discretion and judgment • Providing quality control over data integrity for all clients • Participating in internal and external training to improve professional skills

🎯 Requirements

• High degree of technical ability within the UKG Ready platform • Current FPC or CPP Designation - Preferred • 3 - 5 years of Payroll Service Bureau Experience - Preferred • College Degree Preferred • Expert level knowledge in Payroll, Tax, Garnishments, 401K, and Health Benefits • Familiarity with TLM Pay Calc 2.0 • Excellent written and verbal communication skills • High degree of documented Excel skills, including functions, formulas, pivot tables, and V-lookups • Strong facilitation, analytical, and critical thinking skills • Able to work effectively independently and in a team environment • Strong organizational skills and the ability to multi-task, meet deadlines, and adapt to changing priorities • Detail-oriented with excellent Microsoft Office skills

🏖️ Benefits

• Company-paid health insurance • Paid holidays, vacations, and sick time • 401K with employer match • Employee stock plan participation • Professional growth and career progression opportunities • Respectful culture and work/family life balance • Community service commitment • Supportive teammates and a rewarding work environment