Patient Access Specialist

🔥 7 minutes ago

🐊 Florida, Nevada, +1 more states – Remote

🐊 Florida – Remote 🎰 Nevada – Remote 🤠 Texas – Remote

💵 $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

🤖 Artificial Intelligence

💰 $1G Post-IPO Debt on 2023-05

Healthcare Insurance • Biotechnology • Artificial Intelligence

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Serve as the primary point of contact for patients, providers, and stakeholders • Conduct inbound and outbound calls to support program services • Perform insurance benefit investigations and verify coverage • Support prior authorizations and appeals processes • Assist with copay and patient assistance program enrollment • Provide ongoing patient support and adherence coordination • Document all interactions accurately and timely • Deliver high-quality customer service across communication channels • Collaborate with field representatives and internal teams • Manage patient caseloads with timely follow-up • Ensure compliance with HIPAA and regulatory requirements • Identify and report adverse events and product complaints • Troubleshoot issues and escalate as needed • Maintain knowledge of program policies and processes • Support onboarding and training of new employees • Meet quality standards and KPIs • Perform additional duties as assigned

🎯 Requirements

• High School Diploma or equivalent • 3–5+ years of experience in medical billing, reimbursement, or insurance verification • Robust understanding of payer coverage and reimbursement (medical and pharmacy) • Experience in a contact center or patient support environment • Proficiency with Microsoft Office and CRM systems • Strong written and verbal communication skills • High attention to detail and multitasking ability • Ability to work independently in a virtual environment • Problem-solving and solution-oriented mindset • Knowledge of HIPAA and data privacy requirements • Must reside in the country where the role is posted