Systems Engineer III

🕒 April 30

🌵 Arizona, Colorado, +3 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌪️ Kansas – Remote 🌶️ New Mexico – Remote 🤠 Texas – Remote

💵 $86k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

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IronEdge Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🔒 Cybersecurity

☁️ SaaS

💳 Fintech

Cybersecurity • SaaS • Fintech

IronEdge Group is an outsourced IT services provider that specializes in managed IT solutions, cybersecurity, compliance, and business intelligence. With a focus on accelerating business success, IronEdge Group offers tailored IT services that align technology with business goals, serving various industries including construction, energy, and financial services. Their award-winning solutions and lightning-fast response times help clients minimize IT risks and improve operational efficiency.

📋 Description

• Perform advanced configuration, deployment, and implementation of software, operating systems, cloud platforms, and hardware in accordance with design specifications and industry best practices across multiple technology domains. • Serve as the Senior Professional Services Engineer throughout project lifecycles, partnering with Project Managers on project planning, execution, and delivery. • Support pre-sales efforts by contributing to the design and peer review of enterprise-level technology solutions spanning cloud, on-premises, colocation, and hosted environments. • Provide advanced troubleshooting and escalation support, ensuring timely diagnosis, resolution, documentation, and communication of issues to leadership and stakeholders. • Develop high-quality technical documentation, including runbooks, as-built documentation, diagrams, cutover and rollback plans, validation plans, and standard operating procedures. • Mentor and guide team members while collaborating closely with support teams, project teams, and management to deliver high-quality outcomes. • Deliver end-user training and provide professional, customer-focused support both remotely. • Maintain accurate time of entry, ticket documentation, and adherence to company standards. • Manage workload effectively, support after-hours project or incident needs, and assist the Client Success Team with technology roadmaps to ensure long-term client success.

🎯 Requirements

• 6+ years of experience, or 4+ years of experience with a Bachelor’s degree in a related field • Ability to develop, deploy, and/or troubleshoot complex infrastructure implementations, both on-premises and in the cloud, adhering to budget and schedule, and project-based best practices • Ability to interact and communicate professionally with client executives • Ability to professionally interact in a variety of situations, including customer service, orientations, training, and networking both onsite and remotely. • All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities. • Experience with ConnectWise or another PSA tool is required. • Managed Services Providers (MSP) experience is required. • Must be proficient at an advanced level in most of the following technologies: Microsoft Windows Server setup/admin (including servers in Azure/cloud) (2019+), including Active Directory design (GPO, Policies, Sites, Users, Groups & Security) Microsoft Azure and Office 365 cloud technologies and migrations to include Compute, Storage, Directory & Virtual Desktop, and conversions from on-prem or other cloud providers into these systems Complex Network and Server (including virtualization, storage) deployment and setup best practice, including compliance-bound and security-prioritizing environments Complex networking configuration, network solution architecture including VPN/networking security, routing, switching, wireless, firewalls, and VPN utilizing Cisco Meraki, Fortinet, Ubiquiti, and SonicWall Design, deploy, support, and troubleshoot Microsoft AVD/RD environments, Citrix plus.

🏖️ Benefits

• IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance • Vision Insurance • AD&D Insurance • Short-Term and Long-Term Disability Insurance • Flexible Spending Account and Health Savings Account • Flexible Time Off plus Holidays • Matching 401k