Benefits Analyst – Benefits Administration, Service Excellence

🕒 June 18

🐊 Florida, Ohio, +1 more states – Remote

🐊 Florida – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

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Iron Mountain

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1951

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Iron Mountain is a global leader in information management services, offering a wide range of solutions such as digital transformation, data and IT security, asset lifecycle management, and records storage. With operations across more than 60 countries, the company serves various industries including financial services, healthcare, public sector, and energy. Iron Mountain's services aim to protect, unlock, and extend the value of customers' information, leveraging advanced technologies like its InSight Digital Experience Platform to unify physical and digital data. The company also provides warehousing and logistics solutions, with a strong focus on sustainability and security.

📋 Description

• Manage Purchase Order setup, handle comprehensive billing workflows for all United States and Canadian benefit vendors, and support the Annual Open Enrollment execution. • Resolve escalated employee and vendor benefits inquiries, managing advanced cases within the ServiceNow platform with high-quality customer care. • Partner with internal cross-functional teams to draft, review, and test system configuration requirements and design targeted, employee-facing benefits communications. • Maintain operational compliance for assigned benefits by monitoring legislative updates, leveraging data reporting to provide operational insights, and developing clear standard operating procedures.

🎯 Requirements

• 3+ years of progressive, hands-on experience in benefits administration and financial billing operations. • Strong knowledge of North American benefits administration processes, vendor management practices, and intricate plan documents. • Proven capability in aggregating, manipulating, and analyzing data sets, census files, and operational reports, with highly preferred practical expertise in Workday and ServiceNow. • Strong aptitude for numbers, structural problem-solving, and managing complex vendor purchase orders and invoice reconciliations. • A proven ability to prioritize competing operational initiatives, articulate clear process workflows, and manage high-stakes priorities smoothly.

🏖️ Benefits

• Competitive compensation and benefits aligned with the experience. • Flexible work options/alternative work options to support work–life balance. • Comprehensive health, wellness, and retirement plans. • Opportunities for continuous learning and professional growth.