Program Manager

Job not on LinkedIn

🕒 December 19, 2025

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $105k - $107k / year

⏱ Part Time

🟠 Senior

🔴 Lead

📋 Program Manager

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IronMountain Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

🚀 Aerospace

🏛️ Government

🔒 Cybersecurity

Aerospace • Government • Cybersecurity

IronMountain Solutions is a contract support company founded in 2007 and headquartered in Huntsville, Alabama, that provides engineering, IT, program management, and logistics services to U. S. military and government customers in the aviation and defense sector. IMS offers systems engineering (program integration, modeling, testing, risk management, and architecture design), cybersecurity and information assurance, database and IT support, programmatic support (requirements, capability development, and risk mitigation), and end-to-end logistics including supply chain and Foreign Military Sales lifecycle services. The company holds multiple government contracting vehicle positions and emphasizes employee, customer, and community focus.

📋 Description

• Serve as the primary point of contact for the CO and COR for all contract-related matters • Provide overall day-to-day management of contract support operations • Develop, maintain, and execute master plans, schedules, and performance strategies • Lead planning and execution efforts to improve productivity and efficiency across a multi-tier Contact Center • Utilize qualitative and quantitative analysis to improve resolution of tickets, change requests, and service issues • Recommend process improvements to enhance communication and coordination across support levels • Provide administrative and technical leadership for major program initiatives, including risk management, communications, and earned value activities • Establish and maintain reports to track progress, performance metrics, and team accomplishments • Ensure compliance with all contractual obligations and service level requirements

🎯 Requirements

• Minimum 10 years of experience providing program management support services in complex operational environments • Proven experience managing Contact Center operations or similar service delivery programs • Strong written and verbal communication skills, including the ability to communicate effectively with senior Federal personnel • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook • Ability to be available during core business hours (8:00 AM – 5:00 PM EST) and respond to issues within required timeframes • Bachelor's degree preferred (not required) • Project Management Professional (PMP) certification required • HDI Support Center Manager Certification required within 30 days of Task Order award