Lead Consultant

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $85k - $108k / year

⏰ Full Time

🟠 Senior

💼 Consultant

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Isos Technology

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🏢 Enterprise

🤝 B2B

🤖 Artificial Intelligence

Enterprise • B2B • Artificial Intelligence

Isos Technology is an Atlassian Platinum Solution Partner that helps organizations streamline work through Atlassian consulting, cloud migrations, IT service management (Jira Service Management), enterprise strategy and planning, and managed support. They specialize in migrating and optimizing Atlassian products (Jira, Confluence) to Cloud or Data Center, integrating with platforms like AWS, and delivering industry-tailored solutions including Federal/DoD compliance. Isos offers training, ongoing administration, and AI-focused services to improve collaboration, security, and operational efficiency for enterprise clients.

📋 Description

• Manage 3-6 clients at a time engagements as the primary point of contact overseeing all aspects of service delivery, including but not limited to client retention, client growth, and project profitability • Serve as a technical subject matter expert and provide training to other members of the team • Build and manage a strategic plan to address client needs and generate new business opportunities • Own enterprise level client assignments and engage senior client leadership to increase engagement • Proactively manage daily support requests, incident response, and strategic long-term planning for assigned clients • Coordinate and respond to client requests and other communications to meet contracted SLAs • Plan and schedule personnel resources on a weekly basis to deliver on requests and objectives for client assignments • Collaborate with technical consultants and client resources to maintain and ensure reliability of application instances • Administer the Atlassian products and assist clients with implementation to support their business processes • Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs • Manage day-to-day client communications, including creation of weekly status report and facilitation of weekly status call • Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction • Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges • Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients • Contribute informative and engaging original marketing content related to the Atlassian ecosystem in the form of quarterly blog posts, white papers, and other materials as requested.

🎯 Requirements

• 5+ years experience in a consulting or customer service role • 3+ years experience as a Jira administrator • Ability to identify and develop new business opportunities • Effectively manage time and expectations with internal resources and clients • Manage multiple clients and issues simultaneously • Communicate effectively, both verbally and in writing, for technical and business operations audiences • Analyze and interpret complex problems to deliver complete solutions • Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use • Advise clients on best practices, guidelines, and recommendations • Execute on essential functions to meet or exceed individual success metrics established annually • Demonstrate the ability to work within the Isos culture and values.

🏖️ Benefits

• suite of employee benefits • paid time off • 401(k) plan with an employer contribution