ServiceNow System Administrator

🕒 March 10

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 ServiceNow

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iTech AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🔒 Cybersecurity

Consulting • Cybersecurity • Software Development

iTech AG is a company that provides advanced technology solutions aimed at unlocking the potential of organizations in both the public and private sectors. They specialize in modernizing systems and processes through a variety of services including management consulting, portfolio, program, and project management, agile transformation, digital platforms, digital innovations, cloud and infrastructure, and cybersecurity. iTech AG is noted for its capability to tailor and implement agile solutions and their approach to secure enterprise operations. As a ServiceNow Elite Partner, they work with leading technology companies to deliver innovative solutions that meet evolving market and customer needs.

📋 Description

• Perform day-to-day ServiceNow system administration activities • Manage users, groups, roles, and access controls • Configure and maintain forms, lists, UI policies, and basic workflows • Support incident, request, change, and knowledge processes • Monitor system health and assist with basic troubleshooting and issue resolution • Apply platform updates, patches, and configurations under guidance from senior team members • Support platform governance and configuration management processes • Assist with testing and validation of new features and enhancements • Document configurations, procedures, and standard operating processes • Participate in Agile ceremonies as part of the delivery team • Ensure platform activities align with federal security and compliance requirements

🎯 Requirements

• 1–2 years of hands-on ServiceNow administration experience • Strong understanding of ServiceNow core platform functionality • Experience managing users, roles, groups, and access controls • Familiarity with ITSM processes (Incident, Request, Change, Knowledge) • Ability to follow established platform standards and procedures • Strong communication and collaboration skills • Ability to work effectively in a federal or regulated environment • Bachelor’s degree • ServiceNow CSA