Operations Specialist

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itel

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

Insurance • SaaS • Property Management

itel is a company that streamlines the property claims process by offering data-driven solutions for insurance carriers, claims adjusters, and homeowners. They provide accurate pricing for damaged building materials and perform repair versus replace analyses to enhance decision-making across the claims cycle. Their services aim to support various stakeholders, including third-party service providers and restoration professionals, ensuring a fair and efficient claims experience.

📋 Description

• Reviews estimates and files completed by the Technical Repair Estimator team to ensure that the submitter’s request has been met • Confirms completion of estimate, support components, billings, and close out the file • Completes the estimate by providing a valuation of wood cabinetry and/or furniture • Follows-up on incomplete file submissions • Communicates any next steps to other team members • Assists Operations Manager with analysis of team metrics, such as cycle times • Assesses ways that various processes can be streamlined or automated and propose these changes to the Operations Manager • Delivers clear, accurate estimates and replacement valuations that meet the submitter’s needs

🎯 Requirements

• High School degree or equivalent • At least two (2) years of administrative experience • A general knowledge of woodwork, refinishing, and restoration • Strong customer service orientation • Strong attention to detail • Effective problem solving • Excellent written and verbal communication skills • Ability to organize and manage multiple priorities and to work in a fast-paced environment • Proficient with Microsoft Office Suite or related software

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development opportunities