Manager, Technical Operations – AI, Automations

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Serv Recruitment Agency

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Serv Recruitment Agency is a boutique recruitment agency specializing in helping growth companies source aligned leaders to drive sustainable growth. With a focus on people strategy, Serv Recruitment Agency assists businesses in creating effective strategies to identify and attract the right talent necessary for organizational growth and sustainability.

📋 Description

• Lead a team responsible for building and maintaining the systems, automations, and infrastructure that power every internal department • Manage and develop a team of builders (AI/Automation technical builders) across multiple skill levels through coaching, mentorship, performance management, and career growth planning • Establish and maintain the technical standards and quality expectations for all systems and automation work • Personally contribute to high-leverage technical builds while helping scale team capability and headcount • Own vendor relationships across platforms such as Zoom, Twilio, SendBlue, Zapier, N8N, Supabase, Notion, Slack, Loom, Calendly, and future tooling • Maintain Build Team velocity standards and ensure all requests move from submission to active project management quickly and effectively • Partner closely with the Director of Operations to support technical decision-making, reporting, hiring initiatives, and cross-functional execution • Represent the Build Team in company-wide conversations and proactively surfacing recommendations, risks, and opportunities • Collaborate with peer leaders across Data, Project Management, Sales, Marketing, and Operations to deliver scalable solutions across the organization

🎯 Requirements

• Deep hands-on experience building production AI systems and automations • Advanced experience with modern AI tools and platforms including Claude, Claude Code, N8N, Supabase, AI agents, automation frameworks, and related technologies • Strong understanding of systems architecture, workflow design, automation strategy, and operational scalability • Experience managing vendor relationships, software contracts, and SaaS budgets • Proven experience leading technical builders, operators, systems teams, or automation teams of four or more team members • Demonstrated experience owning capacity planning, prioritization, and operational execution within a high-growth environment • Ability to operate strategically while remaining hands-on when needed • Strong communication skills with the confidence to lead difficult conversations, negotiate effectively, and drive accountability • Ability to make decisions quickly in fast-moving environments with incomplete information • Experience working within entrepreneurial, founder-led, or high-accountability organizations preferred.

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development budget