Corrigo Platform – Delivery Lead

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🗽 New York – Remote

🗽 New York – Remote

💵 $107.1k - $155.2k / year

⏰ Full Time

🟠 Senior

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.

📋 Description

• Plan and execute bi-weekly sprints including scoping, sequencing, assigning by tier capability, and managing cross-regional workload across AMER, APAC, and EMEA. • Run weekly touchpoints and retrospectives to resolve blockers, maintain delivery momentum, and drive continuous improvement. • Review deliverables against acceptance criteria and coordinate sprint demos for formal stakeholder sign-off. • Enforce SCOBADD framework for intake prioritization, maintain real-time utilization visibility, and rebalance workload as required. • Assess incoming Corrigo releases for impact on configurations, integrations, translation tables, and auto-assignment logic. • Plan and sequence release adoptions using the 4-phase release SOP. • Validate staging readiness including regression, integration health, and acceptance criteria, and confirm post-release platform health with remediation tracking. • Evaluate AI automation potential per release and lead release retrospectives for continuous improvement. • Design and monitor SLA targets by complexity and deliver monthly performance reports to client and product stakeholders. • Own translation table health reviews and proactive management. • Monitor daily SIM-T resolver queue activity and maintain unified backlog visibility for resource planning decisions. • Report workload aligned to organization priorities and goals. • Own System Change Impact Analysis, ensuring formal risk assessment, pre-launch validation, and documented rollback procedures for all significant changes. • Coordinate approvals and confirm stakeholder readiness before production deployment. • Monitor hypercare periods with heightened visibility and accelerated response cadences. • Contribute to incident and outage retrospectives with operational findings and improvement recommendations. • Conduct quarterly demand-vs-capacity planning and maintain cross-regional coverage requirements. • Engage Variable Support SOW when capacity is insufficient, managing scope, onboarding, and performance oversight. • Deliver monthly utilization reporting and participate in weekly shared resourcing touchpoints. • Own the log for all active delivery initiatives and BAU operations. • Escalate blockers with documented context, resolution paths, and timeline impact. • Lead incident and outage retrospectives, ensuring root cause analysis and preventive action capture. • Monitor platform health indicators and assess delivery risk at each sprint gate, surfacing conflicts and constraints proactively. • Design and measure the Corrigo Champions program including participation model, cadence, and adoption metrics. • Review enablement outcomes as a measurable performance dimension alongside SLA metrics. • Monitor adoption and satisfaction trends and use findings to inform prioritization. • Draft Release and Implementation Plans covering scope, timeline, resources, risk mitigation, and success measures. • Execute hypercare post-launch with heightened monitoring, accelerated SLAs, and rapid escalation, then manage BAU transition once stabilized. • Define development timelines with other product stakeholders, ensuring capacity and complexity are reflected in commitments. • Coordinate initiative planning with client stakeholder leadership and other product leaders.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field • 5+ years in platform delivery, technical project management, or application support leadership • 3+ years managing technical teams in client-facing environments • Strong knowledge of Corrigo or similar facility/maintenance management platforms • Proficiency in Agile/Scrum methodologies and sprint-based delivery • Experience with API integrations, system configurations, and SLA governance • Competency in performance monitoring and reporting tools • Proven ability to lead technical specialists across multiple time zones • Strong capacity planning, resource allocation, and stakeholder communication skills • Analytical problem-solver with structured approach to risk and escalation management • Detail-oriented with commitment to process discipline and documentation standards.

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay