Academic and Finance Counselor I

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Workforce and Community Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1971

📚 Education

Education • Training

Workforce and Community Education is a division that offers a wide range of degree and certification programs, including in areas such as teaching, business, healthcare, social sciences, engineering, and arts. It focuses on training and education, providing opportunities for personal and professional development through online and in-person courses. The programs cater to a diverse population, including military veterans and their families, aiming to enhance skills and career opportunities in various fields.

📋 Description

• Serve as a trusted guide for students explaining University policies, Financial Aid guidelines, and Title IV regulations • Provide personalized, student-centered support to help each learner stay on track toward their goals • Manage your student caseload with care, using sound judgment and proactive communication • Manage student Accounts Receivable, including document collection, student payments, and financial aid • Monitor and facilitate voucher collection and submission for processing by the student finance team • Facilitate appropriate referrals to other departments and campus resources • Navigate multiple systems and reports to stay informed and ensure seamless student support • Communicate with students across channels, phone, email, video, and chat, offering timely, professional, and friendly service • Handle escalated student concerns effectively • Execute outreach and communication strategies that strengthen engagement and student success • Monitor academic progress, identify at-risk populations, and provide resolutions to assist students in successful program completion • Use coaching techniques to build strong relationships and motivate students toward graduation • Offer creative ideas and resources that boost student satisfaction, persistence, and achievement • Collaborate across departments to deliver a connected, positive student experience • Share University updates, assist with departmental initiatives, and contribute to special projects • Maintain consistent and reliable attendance to fulfill the requirements of this position • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree preferred • Minimum of three (3) years of related experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service required • Experience in a fast-paced, student or customer-focused environment preferred • Background in academic advising and course enrollment within a college or university setting preferred • Experience supporting online students preferred • Experience with Financial Aid or Title IX regulations preferred • Experience interpreting and ensuring compliance with federal regulations and guidelines preferred • Experience in higher education and technology-driven environments preferred

🏖️ Benefits

• Competitive compensation • Medical insurance • Dental insurance • Vision insurance • 403b retirement plan with match • Paid holidays • Paid time off • Free education benefits