Career Developers, Inc.
11 - 50 employees
Founded 1994
Career Developers, located in West Palm Beach and has been serving the NY Metro area for 3 decades! We are an experienced, full-service agency providing permanent placement as well as consulting/contracting services. We recruit for the following sectors: Information Technology, Accounting, Marketing and Human Resources for a variety of small start-ups, to mid-size clients throughout the New Jersey/New York area. We have lately been focused on Fintech, Adtech, Health Tech, and other smaller growing fast-growing start-ups. Since our inception in 1994, our main goal has been relationship building, partnering, and helping our clients and candidates achieve their ultimate goals.
Team Lead, IT Support
Job not on LinkedIn
🕒 November 1, 2025
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Career Developers, Inc.
11 - 50 employees
Founded 1994
Career Developers, located in West Palm Beach and has been serving the NY Metro area for 3 decades! We are an experienced, full-service agency providing permanent placement as well as consulting/contracting services. We recruit for the following sectors: Information Technology, Accounting, Marketing and Human Resources for a variety of small start-ups, to mid-size clients throughout the New Jersey/New York area. We have lately been focused on Fintech, Adtech, Health Tech, and other smaller growing fast-growing start-ups. Since our inception in 1994, our main goal has been relationship building, partnering, and helping our clients and candidates achieve their ultimate goals.
📋 Description
• Ensure excellent technical support is provided for the booking.com workforce, in-person, remotely via phone, email or live chat • Perform new starter setups, ordering equipment and completing user account amendments • Proactively provide regular communication to users and stakeholders on the progress of outstanding support tickets and resolution • Effectively identify problems, escalating to other teams where necessary • Teach and instruct employees around software and hardware functionality
🎯 Requirements
• Confident in supporting desktop hardware and peripherals across a variety of devices • Strong knowledge and working experience of configuration, support and failure analysis of Windows and Apple operating systems • Good understanding of a Windows domain, DNS, DHCP, Active Directory and Microsoft Office • Experience using a ticketing system for logging, escalating and resolving issues • Outstanding communication skills in English (written and verbal)
🏖️ Benefits
• Excellent technical support provided for the booking.com workforce • Positive customer experience in a timely, efficient and professional manner • Regular communication to users and stakeholders on support tickets
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