Call Center Specialist, Data Entry

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Jobs for Humanity

11 - 50 employees

Founded 2020

🤝 B2B

📚 Education

🎯 Recruiter

B2B • Education • Recruitment

Jobs for Humanity is an organization dedicated to promoting diversity and inclusion in the workforce by connecting underrepresented job seekers with employers. They focus on providing resources and training to enhance the hiring experience for individuals from marginalized groups, including those with disabilities, veterans, and minority communities. By facilitating equitable job opportunities, Jobs for Humanity aims to unlock untapped potential in the job market and foster inclusive hiring practices.

📋 Description

• Provide exceptional customer service through inbound and outbound calls. • Address customer inquiries, resolve issues, and offer assistance with professionalism and empathy. • Utilize a variety of communication channels to support and assist customers, including phone, email, and chat. • Maintain up-to-date knowledge of Walgreens products, services, and policies. • Accurately document customer interactions and feedback. • Meet or exceed performance and service quality metrics.

🎯 Requirements

• High school diploma or equivalent. • Previous call center or customer service experience preferred but not required. • Excellent verbal and written communication skills. • Strong problem-solving abilities. • Proficiency in computer navigation and data entry. • Ability to work independently and as part of a remote team. • Positive attitude and commitment to providing exceptional customer service.

🏖️ Benefits

• Competitive salary with opportunities for advancement. • Comprehensive benefits package, including health, dental, and vision insurance. • 401(k) retirement savings plan with company match. • Paid time off and holiday pay. • Training and development programs to support your career growth. • The flexibility to work from the comfort of your own home.

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