Staff Product Designer, Client Experience

🕒 May 13

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $128.8k - $184k / year

⏰ Full Time

🔴 Lead

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Boulevard

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

💄 Beauty

🧘 Wellness

SaaS • Beauty • Wellness

Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.

📋 Description

• Lead client experience design strategy in close partnership with Product and Engineering, defining success metrics and ensuring work ladders up to long-term company goals. • Design end-to-end client journeys, patterns, and frameworks that enable scalable, personalized, and experiences across the entire Boulevard's ecosystem. • Help evolve the client experience to support seamless online booking flows, client self-management, and communication touchpoints. • Translate deeply human needs into clear and compelling client-facing experiences. • Partner closely with engineers to guide implementation, ensuring design intent is preserved in production. • Act as a design leader and multiplier raising the quality bar, influencing peers, and contributing to design culture, standards, and best practices. • Collaborate with other designers to evolve Boulevard's design system to support client-facing complexity and future growth. • Explore and help define how Boulevard can leverage AI to enhance the client experience.

🎯 Requirements

• Deep empathy for clients and a strong instinct for what makes experiences feel effortless and trustworthy. • Deep understanding of the full, iterative design process, including research, journey mapping, content design, wireframing, prototyping, testing, and high-fidelity execution. • Proven ability to design for conversion, retention, and engagement. • Comfort operating in ambiguity and helping teams find clarity in evolving environments. • A strong point of view balanced with openness to feedback and iteration. • Ability to focus on outcomes over outputs, shipping thoughtfully while maintaining a high quality bar. • Proficiency with modern design and AI tools (e.g., Figma, Claude, Cursor).

🏖️ Benefits

• 401(k) match plus dental, medical, vision, and life insurance. • Flexible vacation day policy. • Fully remote with a work from home stipend every month. • Family planning resources and specialized support programs. • Equity options available. • Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.