Founding Product Operations

Job not on LinkedIn

🕒 April 9

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

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Junction

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

📚 Education

🤝 Non-profit

Education • Non-profit

Junction is a non-profit organization that runs large-scale, world-class hackathons and developer events focused on AI and technology innovation. It organizes flagship gatherings (like Junction 2025 in Espoo, Finland) that bring together engineers, designers, and business builders for intensive project-based learning, networking, and competitions with partner companies and prize pools. Junction also supports its community through pre-events, grants, volunteer programs, jobs, and online channels to connect participants and industry partners.

📋 Description

• Play a key role in our release process: coordinating alpha testing, collecting usability insights, and ensuring readiness for broader rollout. • Communicate release changes to customers and support training on new features. • Investigate complex escalations from Support — across product behavior, lab systems, and vendor integrations — and figure out what actually happened. • Work with engineering, operations, and vendors to resolve issues and clarify how the system should behave. • Identify recurring issues and turn them into clear inputs for PMs and engineers. • Turn investigations into documentation, escalation paths, and playbooks so the team doesn't have to rediscover the same problems.

🎯 Requirements

• Startup ops experience: you’ve worked in Product Ops, Biz Ops, TPM, or a similar role at an early-stage company where things can be messy — systems don’t always behave as expected, and roles evolve as the company grows. You have pattern recognition when to just solve a one-off problem, and when to build out a repeatable process. • Ownership across teams: when something breaks across support, engineering, vendors, or customers, you’re the person who follows it through until the real cause is understood and resolved. You don’t just solve the symptom, you solve the root cause too. • Technical curiosity: you don’t need to write production code, but you’re comfortable digging into APIs, logs, and data to understand what’s happening. You’re excited about the details, as much as the big picture. • Comfortable working with key external vendors: as a platform, many of our challenges require you to go outside of the company to get information, and resolve questions or issues. You are comfortable working across internal teams, and you are effective in working with and coordinating with external customers, vendors and partners. • Nice to have: Experience supporting B2B developer-centric API platform products. • Experience in healthcare, diagnostics, or lab operations. • Comfort working with systems and processes that have a physical component (logistics, manufacturing, etc.) • Prior founding or first-ops-or-product-hire experience. • Familiarity with lab information systems, clinical workflows or equivalent.

🏖️ Benefits

• Generous early stage options (extended exercise post 2 years employment) • Regular in person offsites, last were in Morocco and Tenerife • Bi-weekly team happy hours & events remotely • Monthly learning budget of $300 for personal development/productivity • Flexible, remote-first working - including $1K for home office equipment • 25 days off a year + national holidays • Healthcare cover depending on location