Customer Success Manager, Workday Product

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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Kainos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 Venture Round on 1986-04

At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people’s lives easier.

📋 Description

• Partner with customers post-sale to drive adoption and ensure customer satisfaction • Develop long term partnerships with customers to ensure they realize the full value of their investment • Monitor and facilitate customer’s adoption of the product • Establish a trusted adviser relationship and advocate for the client • Manage commercial processes for Renewals and Upsells • Maintain accurate customer data and records • Collaborate with internal teams to resolve issues affecting customer satisfaction • Comply with confidentiality policies and ensure security of information

🎯 Requirements

• Considerable experience in a customer facing services role (consulting or sales/account management) • Sales, Consulting, Delivery or Product experience either as an internal consultant or with a consulting/software company • High achiever with a successful track record of over achievement • Ability to understand Large Enterprise clients and methods for mapping out key stakeholders • Ability to collaborate and build strong relationships • Proven ability to engage and support multiple internal corporate functions • Excellent writing and presentation skills • Great networking skills and ability to build strong relationships with VP to C-Level client stakeholders • Ability to operate in a highly competitive environment • Excellent negotiation skills and commercial understanding of contracts • Willing and able to travel once per quarter to visit clients

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development • Paid time off