Bilingual Licensed Customer Service Agent

Job not on LinkedIn

🕒 March 10

🌵 Arizona, Colorado, +2 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🤠 Texas – Remote

💵 $50k - $52k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Kin Insurance

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

💸 Finance

👥 B2C

Finance • B2C

Kin Insurance is a digital insurance company that offers homeowners, landlord, condo, mobile home, high-value home, flood, and auto insurance, along with mortgage products such as home loans, refinancing, home equity loans, and HELOCs. Kin emphasizes affordable, easy online quoting and policy management, claims support, and customer service, operating directly to consumers across multiple U. S. states.

📋 Description

• Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions • Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency • Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes • Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance • Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently • Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness • Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios

🎯 Requirements

• Active Property & Casualty (P&C) or Personal Lines insurance license (required) • 6+ months customer service experience in P&C (specifically, home insurance) • Experience working in a high-volume call center or customer support environment handling inbound calls • Bilingual (Spanish-speaking) proficiency • Hands-on experience servicing homeowners insurance policies • Ability to clearly explain policy coverage, billing, and underwriting requirements to customers • Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms) • Demonstrated ability to work in a fast-paced, evolving environment with limited structure • Strong active listening skills and the ability to communicate with empathy and professionalism • Availability to work shifts, Monday - Friday with rotating Saturday shift required every 4–6 weeks

🏖️ Benefits

• Competitive Pay: Annualized compensation is $50,000-$52,000 • $1000 retention bonus (payable at 6 months) • Paid Training: 10 weeks of paid training • Bonuses and incentives designed to drive your success • Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more • Comprehensive, competitive benefits program including health insurance, retirement plans, paid time off, and more