Head of Collections and Recoveries

Job not on LinkedIn

🕒 April 23

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🔴 Lead

📞 Collections

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Koalafi

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

💳 Fintech

💰 Debt Financing on 2022-08

Finance • Fintech

Koalafi is a company that provides non-prime financing solutions, allowing more customers to make crucial purchases with convenience and support. By offering lease-to-own and second-look financing options, Koalafi enables retailers to accommodate a wider range of credit scores, helping close the financing gap for up to 47% of U. S. adults who don't qualify for traditional financing. Their services report payment activity to credit bureaus, thus helping customers build credit while making purchases easier and more affordable. Koalafi's data-driven applications ensure quick and confident customer approvals, supporting retailers in increasing conversions and consumer loyalty.

📋 Description

• Develop, implement and optimize a comprehensive collections and recoveries strategy aligned with the company’s overall business objectives. • Oversee daily operations, ensuring business intent is supported by operational excellence - delivered by vendor or shared internal resources. Establish and monitor key performance indicators (KPIs) to measure the effectiveness of collections efforts. Establish and manage relationships with third-parties for the delivery of the strategy. • Identify and mitigate potential risks associated with collections activities, including strict adherence to all federal, state, and local regulations governing collections and recoveries. • Own the Collections and Recoveries budget and maximize return on operational expenses. • Leverage technology to improve efficiency and effectiveness, including the implementation of new collection systems and tools. • Balance aggressive collections with a customer-centric approach, minimizing negative impacts on customer relationships.

🎯 Requirements

• 5+ years of experience in collections and recoveries in the consumer finance industry. • Bachelor’s degree in Business Administration, Finance, or another quantitative/analytics field. • Strong understanding of consumer finance regulations, including the Fair Debt Collection Practices Act (FDCPA) and other relevant laws. • Excellent analytical and problem-solving skills. • Strong communication, influencing and interpersonal skills. • Ability to work under pressure and meet tight deadlines.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • 20 PTO days + 11 paid holidays • 401(k) retirement with company matching • Student Loan & Tuition Reimbursement • Commuter assistance • Parental leave (maternal + paternal) • Inclusion and Associate Engagement Programs