Client Transformation Director

🕒 March 4

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Kraken

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

☁️ SaaS

🏢 Enterprise

Energy • SaaS • Enterprise

Kraken is an innovative technology platform designed for the utility sector, providing an end-to-end solution that automates and enhances the energy supply chain. It manages over 60 million customer accounts and works with various energy sources, including offshore wind and grid-scale batteries. Kraken helps utilities improve operational efficiency, customer service, and innovative product development while contributing to the transition to a decentralized and decarbonized energy system.

📋 Description

• Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, business operations and culture transformation • Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk • Develop deep trust with our C-suite client executives • Lead a team of Client Delivery Leads across functional delivery areas • Prioritize outcomes and delivery from a team of Client Engineers directly supporting this transformation, while collaborating with our VP of product for Vertically Integrated Utilities to ensure the entire 1000+ person development team at Kraken is delivering the capabilities required to exceed our client’s expectations • Communicate effectively to stakeholders at all levels, both internally and externally • Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed • Set the direction and pace for implementation program execution. Managing internal and external expectations, removing blockers and making prioritization decisions to enable successful client transformations • Understand the implementation program details and report progress to the client and internal stakeholders • Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.

🎯 Requirements

• Extensive experience in Regulated Utilities (ideally in the North American market) • Strong experience leading large, enterprise-level technology implementations and the significant transformation of business operations, ideally in utilities or similar industries (e.g. telecom, public sector) • Proven experience with C-suite clients, leading strategic conversations, negotiating win-wins, and advising on business transformation • Hands-on leader of global implementation teams consisting of experts representing implementation, product, data, engineering, change management, and enablement • Problem solver with an ability to focus conversations on the things that truly matter • Ability to understand what success looks like for the client and laser-focused on how to enable them to achieve that without always saying yes • Team player who can work effectively with national and global teams across Kraken • Excellent communication and facilitation skills. You are well respected with a natural gravitas • Client and quality focus; highly effective at building and improving customer relationships as peers • Mobile - You will be expected to invest in face-to-face relationship building with our clients and internal teams. Frequent travel will be expected. (You should expect to travel to clients or our NYC office every other week for a few days)

🏖️ Benefits

• Great **medical**, **dental**, and **vision** insurance options. • **Paid time off** — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need. • **401(k) plan** with employer match. • **Parental leave**. Biological, adoptive and foster parents are all eligible. • Pre-tax commuter benefits. • **Flexible working environment**: you need to shift around your schedule? You do you, we genuinely believe in work/life balance. • **Equity Options**: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.