Software Engineer, Full Stack – Senior, Staff

🕒 March 27

🏢🏡 New York City – Hybrid

💵 $130k - $215k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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Kustomer

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $60M Venture Round on 2023-05

SaaS • B2B • Artificial Intelligence

Kustomer is a customer service platform that combines CRM, ticketing, and artificial intelligence to deliver a comprehensive solution for efficient and personalized customer experience management. The platform offers self-service options for customers, empowering them with instant solutions, and provides tools for agents to deliver exceptional service. Kustomer harnesses the power of AI to automate and optimize customer queries and interactions across multiple channels, ensuring secure and seamless experiences for both customers and service agents. The company's AI-driven approach enhances customer satisfaction and operational efficiency.

📋 Description

• Design, develop, and deploy robust and scalable full-stack web applications using Node.js, React, Golang, MongoDB, and AWS • Collaborate with cross-functional teams, including product managers, designers, and other engineers, to understand project requirements and translate them into technical solutions. • Build efficient and reusable backend and frontend components and libraries • Develop APIs and integrate with external services and databases, ensuring data integrity and security • Write clean, maintainable, and well-documented code following best practices and coding standards • Optimize application performance by implementing caching mechanisms, efficient algorithms, and database indexing • Implement front-end interfaces with a focus on user experience, responsiveness, and accessibility • Conduct thorough testing, including unit testing and integration testing, to ensure the quality and reliability of the application • Collaborate with Infrastructure Engineers to deploy and maintain applications on AWS, ensuring high availability and scalability • Monitor and troubleshoot production issues, providing timely resolutions and proactive bug fixes • Stay up to date with the latest industry trends, tools, and technologies related to full-stack development and propose improvements to the development process • Conduct code reviews, provide constructive feedback, and mentor junior developers to ensure code quality and continuous improvement • Use AI tools to support day-to-day development, including writing, debugging, testing, and validating code • Contribute to the design and implementation of AI-powered features where they enhance end-user experience or improve platform efficiency • Stay current with emerging AI development tools and practices, and help the team adopt those that improve velocity and quality

🎯 Requirements

• 7+ years of progressive software development experience and a Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience) • Proficiency in one of the modern server-side languages such as JavaScript, Go, Python, or Rust • Experience in building web applications, preferably using React.js, and familiarity with front-end development principles including responsive design and cross-browser compatibility • Deep understanding of software engineering principles, design patterns, and best practices for building scalable and maintainable code • Experience with RESTful API development, integrating with external services and databases • Familiarity with cloud platforms such as AWS or GCP, and experience with cloud services like AWS Lambda or Firebase • Familiarity with version control systems, such as Git, and collaborative development workflows • Ability to diagnose and debug complex issues, optimize application performance, and identify areas for improvement • Experience using AI tools to support software development tasks such as code generation, debugging, testing, or documentation • Hands-on experience with modern AI developer tools such as GitHub Copilot, Cursor, Claude Code, or similar

🏖️ Benefits

• 100% healthcare coverage • 401K • WiFi and Mobile reimbursement • Generous vacation policy • Pension (in UK) • Supplemental health insurance (in UK)