Account Manager – Mandarin, English, Spanish

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🕒 April 21

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Latino Legends

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

🎯 Recruiter

👥 HR Tech

Recruitment • HR Tech

Latino Legends is a recruitment platform and talent marketplace focused on connecting Latin American professionals with remote job opportunities worldwide. The company operates a candidate portal that offers transparent application tracking, profile management, and real-time notifications, and it supports employers by sourcing and placing Latin American talent across a range of remote roles and industries. Latino Legends emphasizes showcasing Latin American skills and helping candidates access global opportunities while managing the hiring process for employers.

📋 Description

• Serve as the primary point of contact for China-based clients, managing day-to-day communication and long-term relationship growth • Coordinate end-to-end logistics operations including ocean freight, drayage, and warehousing services • Ensure timely and accurate shipment execution, troubleshooting issues and providing proactive updates to clients • Collaborate with internal teams (operations, customs, warehouse, carriers) to ensure service excellence • Monitor shipment milestones, KPIs, and service-level agreements (SLAs) • Identify opportunities to upsell or expand services within existing accounts • Resolve escalations efficiently while maintaining strong client trust • Maintain detailed records in CRM and internal systems • Provide regular reporting on account performance, volumes, and client feedback

🎯 Requirements

• Fluent in Mandarin, English, and Spanish (written and spoken) – mandatory • 1+ years of experience in logistics, specifically in ocean freight, drayage, and/or warehousing • Proven experience managing international client accounts, preferably with China-based customers • Strong understanding of global supply chain operations, incoterms, and shipping documentation • Experience working with freight forwarders, NVOCCs, or 3PL providers is highly preferred • Excellent problem-solving and organizational skills • Ability to manage multiple shipments and accounts simultaneously in a fast-paced environment • Proficiency in CRM systems and logistics software platforms