LaunchDarkly
201 - 500 employees
Founded 2014
☁️ SaaS
🏢 Enterprise
💰 $200M Series D on 2021-08
SaaS • Enterprise
LaunchDarkly is a software company offering a platform for feature management and experimentation. Its solutions allow developers to control software releases through feature flags, enabling safeguarded and progressive rollouts. The platform integrates with various developer tools and supports multiple programming languages to streamline deployment and improve the developer experience. LaunchDarkly's solutions cater to industries including financial services, healthcare, high tech, retail, and government, among others, providing a robust infrastructure that aids in delivering customized and targeted user experiences.
Senior Manager, Strategic Customer Success
🕒 May 5
🇺🇸 United States – Remote
💵 $129k - $210k / year
⏰ Full Time
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
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LaunchDarkly
201 - 500 employees
Founded 2014
☁️ SaaS
🏢 Enterprise
💰 $200M Series D on 2021-08
SaaS • Enterprise
LaunchDarkly is a software company offering a platform for feature management and experimentation. Its solutions allow developers to control software releases through feature flags, enabling safeguarded and progressive rollouts. The platform integrates with various developer tools and supports multiple programming languages to streamline deployment and improve the developer experience. LaunchDarkly's solutions cater to industries including financial services, healthcare, high tech, retail, and government, among others, providing a robust infrastructure that aids in delivering customized and targeted user experiences.
📋 Description
• Recruit, lead, and develop a high-performing team of CSMs • Partner closely with the GTM ecosystem and other CS teams to build Customer Success programs • Enable the team to understand and act early on leading indicators • Organize around key performance metrics, including NDR and expansion • Serve as the senior advocate for strategic and high-impact customers
🎯 Requirements
• Minimum of 12 years in a customer-facing role • At least 3 years in a leadership or team lead position within customer success, account management, or a similar field • Experience owning the renewal process and being accountable for a retention quota • Strong discovery, qualification, and sales skills • Training in Command of the Message, MEDDIC, or similar methodologies is preferred • Experience leveraging data to make decisions about talent, team effectiveness, customer programs • Experience working with technical products, preferably within the DevOps space • Strong project management skills
🏖️ Benefits
• Restricted Stock Units (RSUs) • Health, vision, and dental insurance • Mental health benefits
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