Implementation Specialist

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🔥 34 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Layer Surveys LTD

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

Construction • Engineering • Surveying

Layer Surveys LTD is a company that specializes in providing comprehensive survey services for pre- and post-build projects nationwide. They offer a wide range of services including drainage investigation using CCTV, topographical surveys, underground utility surveys, jetting and drainage cleaning, as well as CAD and 3D modeling. With a focus on customer needs, Layer Surveys adapts its offerings to ensure efficient and effective solutions, minimizing the risk of conflicting results from multiple providers.

📋 Description

• Lead the end-to-end onboarding process for new clients, including initial setup, configuration, and training • Develop and manage project plans, timelines, and deliverables for successful implementation of software solutions • Conduct training sessions and webinars to educate clients on using the platform effectively • Provide ongoing support and troubleshooting during the implementation phase • Collaborate with the Customer Success team to ensure a seamless handoff post-implementation • Gather client feedback and work with the Product team to enhance the platform • Create and maintain comprehensive onboarding and training materials

🎯 Requirements

• Excellent project management skills • Strong problem-solving skills and technical aptitude • Exceptional communication and interpersonal skills • Ability to work independently and as part of a team in a fast-paced, dynamic environment • Familiarity with insurance or compliance industries is a plus

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development