Coordinator – Lifecycle CRM Operations

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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The Leaflet

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔌 API

API

The Leaflet is an open-source JavaScript library for building mobile-friendly interactive maps. It is lightweight (around 42 KB), designed for simplicity, performance and usability, and provides core mapping features such as tile layers, markers, vector layers, popups, and interaction handlers. Leaflet is highly extensible via a large plugin ecosystem, well-documented, and maintained by a broad community of contributors and organizations.

📋 Description

• Maintain and update the project management board to accurately reflect campaign status, timelines, and task ownership across the workstream. • Build and configure promotions campaigns end-to-end, ensuring accuracy in offer mechanics and targeting. • Assist in QA and testing processes for new product features and promotional tooling, identifying and flagging gaps. • Support the scoping and triaging of technology issues affecting promotional delivery, documenting findings, and coordinating with relevant stakeholders toward resolution. • Partner with CRM team to align promotional builds with messaging strategy and channel execution. • Adhere to process documentation for campaign builds, QA workflows, and operational procedures. • Ensure all promotional materials and configurations meet compliance and brand standards. • Track operational and campaign performance trends to surface issues to support team decision-making. • Serve as the primary liaison between customer service and marketing teams, translating frontline feedback into actionable improvements to campaigns and processes.

🎯 Requirements

• 2-3 years of digital sportsbook, DFS, gaming or casino experience in an operational strategy, CRM, or marketing coordinator role. • Hands-on experience building and QAing campaigns within CRM platforms and/or promotional management tools • Ability to document and communicate technology issues and follow escalation processes through to resolution • Experience maintaining process documentation and contributing to training materials for operational workflows. • Strong written and verbal communication skills with the ability to clearly convey operational processes and issue statuses. • Comfort working in a fast-paced, evolving industry where priorities shift and process-building is ongoing.

🏖️ Benefits

• Competitive pay and benefits • Flexible vacation allowance • A hybrid / remote working environment • Startup culture backed by a secure, global brand