Director, Product Implementation – Inpatient Flow

🕒 March 27

🐻 Alaska, Arizona, +31 more states – Remote

🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $160k - $210k / year

⏰ Full Time

🔴 Lead

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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LeanTaaS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

💰 $130M Series D on 2020-12

Artificial Intelligence • Healthcare Insurance • SaaS

LeanTaaS is a company that helps hospitals and ambulatory service providers optimize their capacity and operations through AI, machine learning, and predictive analytics. By leveraging these technologies, LeanTaaS enables healthcare organizations to maximize capacity, improve ROI, and enhance patient experience without needing more capital or staff. Their solutions focus on areas such as operating rooms, infusion centers, and inpatient flow, aiming to streamline patient throughput, optimize staff utilization, and reduce staff burnout. The company also offers 'Transformation as a Service' to ensure successful implementation and change management within healthcare settings. Their iQueue solution suite is cloud-based, providing real-time insights and forecasting tools to improve scheduling, capacity management, and decision-making, ultimately benefiting patients, providers, and the healthcare system's bottom line.

📋 Description

• Oversee a portfolio of iQueue for Inpatient Flow customer implementations, ensuring delivery aligns with quarterly and annual forecasts while meeting quality, timeline, and revenue commitments • Lead, develop, and scale a team of delivery professionals - including Project Managers, Workflow Specialists, Data, and Configuration resources to deliver a consistent, high-quality onboarding experience while mentoring the next generation of leadership within the team. • Build and maintain strong relationships with executive stakeholders, defining success criteria for both initial implementations and long-term customer partnerships • Operate as the senior-level escalation point for all stakeholders, showing deep knowledge and problem solving capabilities ranging from Clinical and operational Workflows to data design including EHRs, workforce management systems, and data integration. • Partner closely with Sales during late-stage deals and handoffs to ensure clear alignment on customer goals, scope, and delivery strategy from the outset • Provide strategic oversight across engagements, ensuring delivery standards, resource planning, and execution approaches drive successful outcomes • Continuously evolve delivery methodologies, frameworks, and tools to improve quality, scalability, and time-to-value • Partner with Customer Success, Product, Sales, and Engineering to ensure seamless transitions, strong customer outcomes, and be the voice of the customer as it pertains to delivering world-class implementation capabilities. • Drive forecasting accuracy, resource planning, utilization, and backlog management to support predictable revenue realization and efficient delivery operations

🎯 Requirements

• Bachelor's degree or equivalent years of related experience • 8+ years of experience in SaaS implementation, customer delivery, or professional services in healthcare environments • 5+ years of people management experience leading cross-functional teams (Project Management, Implementation, Workflow/Consulting, Data/Integration) through growth, change, and ambiguity. • Proven track record of successfully delivering complex, enterprise-level implementations • Exceptional stakeholder management and executive communication skills, with the ability to navigate complex customer environments • Demonstrated ability to manage risk, resolve escalations, and drive accountability across teams • A customer-centric mindset with a focus on time-to-value, outcomes, and long-term success • Data-driven approach to decision-making, with experience using KPIs and metrics to drive continuous improvement • Ability to influence change within complex organizations by using data, problem solving and change management strategies. • Background and expertise in building out new service capabilities to accommodate growth, scale and reach • Willingness to travel up to 50% of the time

🏖️ Benefits

• Competitive compensation package that includes base salary, target bonus, and stock options • 401(k) Match • Comprehensive healthcare benefits • Generous Paid Time Off and Parental Leave • Monthly reimbursement for Skill Building • Monthly reimbursement for Wellness, Transportation, and/or Home Office • Education Reimbursement for select courses/programs