Clinical Intake Coordinator

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Leap

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

⚕️ Healthcare Insurance

🤝 B2B

💰 $1M Venture Round - LEAP HEALTH on 2024-03

Healthcare Insurance • B2B

Leap is the only transparent specialty infusion benefit solution for employers. It eliminates hidden drug markups and provides end-to-end coordination of specialty infusion care — from pharmacy sourcing to in-home nursing — to reduce specialty drug costs and simplify the patient experience. Leap serves self-funded employers, brokers/consultants, and patients with a tech-enabled care model that cuts infusion spending, improves engagement, and delivers in-year hard-dollar savings.

📋 Description

• Conduct proactive outreach to members via phone, SMS, and email to collect required clinical intake information - target of 80-100+ daily touchpoints. • Serve as the primary point of contact for patient inquiries, delivering clear and empathetic communication throughout the intake process. • Gather and validate patient demographic, clinical, and treatment information required to initiate care. • Schedule and confirm treatment appointments while coordinating with nursing agencies and infusion providers. • Verify medication receipt and ensure patients understand treatment preparation requirements prior to therapy. • Prepare comprehensive handoffs to Care Coordinators, including intake summaries, supporting documentation, and next steps. • Verify member eligibility and benefits, confirming insurance coverage, payer details, and cost-sharing information needed to initiate care. • Support preparation of prior authorization documentation and track authorization, renewal, and extension status. • Identify and escalate urgent clinical or safety concerns to licensed clinical staff according to protocol. • Maintain accurate documentation across CRM and EHR systems to ensure continuity of care. • Uphold strict HIPAA compliance and member privacy standards in all communications and records.

🎯 Requirements

• 2+ years of experience in patient intake, care coordination support, or member outreach within a healthcare environment with consistent high-volume outbound calling responsibilities. • Active certification or licensure as a Medical Assistant (CMA/RMA), Licensed Practical Nurse (LPN), or Pharmacy Technician (CPhT or state-licensed). • Experience verifying insurance benefits and supporting prior authorization workflows. • Familiarity with infusion therapy concepts or specialty medication workflows. • Strong written and verbal communication skills with the ability to build trust with patients remotely. • Experience using CRM, EHR, or healthcare operations systems. • Available to work from 10am-6pm Pacific Time (PT).

🏖️ Benefits

• Stock options • Benefits package