Support Navigator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $31.9k - $57.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🔒 Cybersecurity

🔬 Science

Defense • Cybersecurity • Science

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Provide comprehensive wrap-around follow-up support to participants via phone, chat, and email to ensure timely access to resources and services. • Coordinate non-medical counseling appointments by liaising with network providers and ensuring participants secure timely connections to care. • Serve as a liaison between internal departments, external resources, and network providers to facilitate seamless service delivery. • Respond to participant inquiries in a 24/7 Call Center environment, ensuring high levels of customer satisfaction and appropriate resource linkages. • Navigate available resources to resolve participant concerns and provide accurate information and administrative support. • Gather participant feedback and assess satisfaction to support continuous service improvement. • Document all participant interactions, activities, and case updates accurately within the electronic case management system. • Assist participants with documentation and translation requests as needed. • Perform additional duties and special projects as assigned based on business needs.

🎯 Requirements

• High school diploma or equivalent required. • Demonstrated strong customer service skills and knowledge of call center operations. • Understanding of military lifestyle and culture. • Strong typing skills and proficiency in electronic documentation and web-based research. • Proficiency in Microsoft Office applications (Word, Outlook, Excel) and electronic documentation systems. • Ability to multitask effectively in a fast-paced environment. • Strong organizational skills and attention to detail. • U.S. citizenship and fluency in English required. • Ability to successfully pass criminal history, fingerprint background checks, and credential verification required. • Ability to maintain and retain suitability investigation and clearance as required. • Proficient in navigating electronic systems, computer programs, and virtual service platforms.

🏖️ Benefits

• Health and Wellness programs • Income Protection • Paid Leave • Retirement