Guest Experience & Reservations Specialist

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Lemonjuice Capital & Solutions

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51 - 200 employees

Lemonjuice provides professional management and creative solutions to legacy resorts by leveraging our timeshare experience, real estate expertise and talent, investment capital, and operations team to serve the best interests of owners and boards. We identify new pathways to revitalize and reinvigorate properties to produce financial stability.

📋 Description

• Processes all guest and owner requests. • Manages a large number of call intakes during peak seasons and holidays. • Ensures rates match established codes and documents exceptions. • Verifies/adjusts billing for guests. • Messages guests to answer questions, provide quotes, and help resolve issues in a timely manner. • Follows all company policies and procedures while maintaining confidentiality of proprietary information. • Assists individuals with disabilities and expresses genuine appreciation to callers. • Develops and maintains positive working relationships with others and listens to concerns.

🎯 Requirements

• High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience. • Advanced computer skills and aptitude for software systems. • Strong customer service orientation and skills. • Highly organized. • Excellent time management and multi-tasking skills. • Exceptional teamwork. • Ability to work flexible hours including weekends and evenings as required. • Clear, concise communications skills (verbal and written).

🏖️ Benefits

• Robust benefits package available