IT Helpdesk Support Specialist I

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $26 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

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Liberty University

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Located in the foothills of the Blue Ridge Mountains in Lynchburg, Va., Liberty University has been 𝘛𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘊𝘩𝘢𝘮𝘱𝘪𝘰𝘯𝘴 𝘧𝘰𝘳 𝘊𝘩𝘳𝘪𝘴𝘵 𝘴𝘪𝘯𝘤𝘦 1971. Offering more than 700 unique programs of study from the certificate to the doctoral level, Liberty equips students with the values, knowledge, and skills essential for impacting tomorrow’s world.

📋 Description

• The Remote Support Specialist’s primary responsibilities are technical support and customer service • Support Specialists ensure end users can accomplish business and education tasks by helping them resolve technical issues • Support Specialists receive, prioritize, document, and ultimately resolve end user computer related help requests via Phone and Chat Queues • Problem resolution may involve the use of diagnostic and help request tracking tools, remote troubleshooting, and/or software installation • Support specialists coordinate with other IT departments to ensure that reported issues are being resolved

🎯 Requirements

• Minimum Qualifications: A designated home workspace free of distractions • A reliable high speed home Internet connection (10Mbps Download, 5Mbps Upload) • Familiarity with computer hardware, software, operations, and common problems • Ability to learn new technologies and concepts quickly • Strong customer service, interpersonal, and communication skills • Previous education or professional certifications may be considered in lieu of work experience • Tier 1: Two-year college degree, with a concentration in Computer Science or related discipline or equivalent work experience • A minimum of one year of experience in computer troubleshooting or a similar technical field

🏖️ Benefits

• Health insurance • Retirement plans • Tuition assistance