Technical Analyst

Job not on LinkedIn

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Lifepoint Health®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare • Biotechnology • Pharmaceuticals

Lifepoint Health® is a diversified healthcare delivery network that serves patients, clinicians, communities, and partners across the healthcare continuum. With a presence that extends from coast to coast, Lifepoint operates community hospitals, rehabilitation and behavioral health hospitals, and additional care sites. The company is dedicated to improving community health through high-quality care, patient safety, clinical excellence, and innovative partnerships aimed at enhancing healthcare quality and access.

📋 Description

• Delivering technical support to Lifepoint Behavioral Health facilities, working closely with both technical and non-technical stakeholders. • Ensures the effective operation and support of hardware, software, and infrastructure systems to maintain continuity of care and business operations. • Diagnosing and resolving hardware, software, and infrastructure issues independently. • Strong commitment to supporting caregivers and staff with timely, effective solutions. • Ability to clearly communicate technical concepts to non-technical users. • Effectively prioritize and manage multiple requests in a fast-paced environment. • Accurately capture issue details, troubleshooting steps, and resolutions. • Works effectively across IT teams, vendors, and business stakeholders. • Applies analytical thinking to identify root causes and escalate appropriately. • Comfortable working across diverse technologies and evolving environments. • Follows established procedures, policies, and service management practices. • Shares knowledge and supports peer development to improve overall team performance. • Maintains regular, reliable attendance to ensure consistent support coverage across facilities. • Participates in scheduled on-call rotations and responds promptly to after-hours incidents or urgent issues.

🎯 Requirements

• Associate degree in Information Systems, IT, or related field preferred. • 2+ years of experience in technical support, service desk, or healthcare IT environment preferred. • CompTIA A+, Network+, or ITIL Foundation preferred, not required. • Ability to perform basic business math functions, including addition, subtraction, multiplication, and division across whole numbers, fractions, and decimals. • Ability to calculate and interpret rates, ratios, and percentages to support operational analysis and reporting. • Ability to interpret simple data sets, charts, and reports to support troubleshooting, workload tracking, and service performance. • Demonstrates analytical thinking when evaluating trends, ticket volumes, and service metrics. • Provides guidance and training to end users on applications, devices, and standard IT processes. • Basic experience with user account management, access provisioning, MFA, and directory services (e.g., Active Directory, Okta). • Basic understanding of networking concepts (e.g., VPN, Wi-Fi, printers, device connectivity) to support troubleshooting. • Ability to create and maintain knowledge articles and document troubleshooting steps, resolutions, and procedures. • Comfortable working across multiple systems and platforms simultaneously in a fast-paced support environment.

🏖️ Benefits

• Provides onsite support as needed, travel requirements up to approximately 20% depending on business needs.