Senior Director, Provider Solutions

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🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $189.5k - $236.9k / year

⏰ Full Time

🟠 Senior

👔 Director

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LifeStance Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

📡 Telecommunications

🧘 Wellness

💰 Private Equity Round on 2016-12

Healthcare Insurance • Telecommunications • Wellness

LifeStance Health is a provider of comprehensive mental health services, offering care through in-person and telehealth appointments for various mental health conditions such as anxiety, depression, ADHD, and more. With a large network of licensed clinicians, including psychiatrists, psychologists, and therapists, LifeStance Health tailors care plans to fit individual needs. The company accepts a wide range of insurance plans, making mental health care accessible to a broad audience. Services include therapy, psychiatric evaluations, medication management, and psychological testing across numerous states.

📋 Description

• Conduct a comprehensive Provider Experience Baseline Study— identifying top friction points and automation opportunities. • Partner with the AI and Product teams to pilot AI-assisted documentation and automated follow-up workflows. • Launch an integrated backlog with Engineering, establishing SLAs and clear ownership for top provider-impact items. • Act as one of the key product evangelists as the organization matures its SDLC and product development practices. • Deliver early wins in three areas: clinical documentation efficiency, operational workflow optimization, and telehealth performance. • Establish governance cadence, success metrics, and feedback loops for ongoing AI and workflow initiatives. • Develop and execute a multi-year roadmap for AI-enabled clinician experience modernization. • Champion "voice of provider" feedback loops to ensure AI and technology solutions solve real frontline pain points. • Define and track KPIs: provider NPS, time-to-document, AI adoption rate, task automation coverage, and clinical system uptime. • Establish governance for provider-facing technology prioritization, with a balance of quick wins and strategic investments. • Partner with Clinical and Product leadership to co-design next-generation documentation, scheduling, and telehealth tools. • Build and lead a team focused on provider analytics, workflow design, and AI-enabled automation.

🎯 Requirements

• Bachelor's degree required; advanced degree preferred. • At least 10 years of product management • At least 10 years of healthcare experience • At least 8 years of people management experience • At least 7 years of strategic leadership experience • Experience working with large-scale enterprise systems including EMR, RCM, and call center technologies. • Proven track record of driving operational efficiency and scalability initiatives. • Experience implementing AI or automation in operational workflows. • Strong understanding of healthcare data, interoperability, and system integration. • Direct experience in leading full cycle product development from idea to production release and management. • Experience in building and scaling high-performance product teams within a large healthcare organization. • Skilled at translating user needs into actionable technology and process improvements. • Qualified candidates must be legally authorized to be employed in the United States.

🏖️ Benefits

• medical • dental • vision • AD&D • short and long-term disability • life insurance • 401k retirement savings with employer match • paid parental leave • paid time off • holiday pay • Employee Assistance Program